Frequently Asked Questions

Get answers to common questions about Birthday Package.

The Birthday Package includes a personalized massage, our Instant Glow Facial, a luxury card, champagne toast, cupcake, and celebratory balloon. Treatments are sequenced for a relaxed experience, and staff will tailor each service to your preferences for a memorable celebration.

Yes — we customize pressure, focus areas, and facial treatments to suit your needs. Please note preferences and skin concerns when booking so therapists and estheticians can prepare personalized products and techniques for your birthday experience.

Please inform us of any dietary restrictions or allergies when booking. We can often provide alternative cupcake options with advance notice, and our team will accommodate reasonable requests to ensure your celebration is safe and enjoyable.

The Birthday Package is designed primarily for one guest, but we welcome add-on services or companion treatments. For group bookings or multiple packages, contact us in advance to discuss availability, space, and any special arrangements.

Wear something comfortable; robes and slippers are provided. Bring ID and any product allergy information. Remove jewelry before treatments if possible. Feel free to bring a camera or phone for photos after your champagne toast and celebration.

We ask for at least 24 hours' notice to cancel or reschedule to avoid fees. Last-minute changes may incur charges. Contact our front desk promptly to discuss exceptions, transfers, or gift card use for your Birthday Package.